Communications Preparedness Center
Pivotel is here to keep you connected.
This preparedness center will give you quick answers to common questions
and links to the resources you need to keep connected.
The Pivotel Network is a highly automated system that spans the globe with multiple redundant interconnects and systems. It is specifically designed for redundancy and maximum reliability. This is also true of the satellite carriers who provide the underlying services that we offer.
As a telecommunications and mobile satellite services provider, we have maintained a regularly updated emergency preparedness plan since our founding.
We have recently reviewed and revised those plans to ensure they continue to keep us ready for ongoing operations.
Our Team and Locations
Our sales offices span the globe. In the US, we staff three offices in entirely different regions with redundant capabilities: Louisville, TN, outside of Knoxville; Hawthorne, NJ, outside of New York City, and our new office in Hollywood, FL, outside of Ft. Lauderdale. We have additional offices in Colombia and Brazil. Our Australia and Asia Pacific offices are based in Australia with additional locations in New Zealand. Our offices are fully operational through a combination of essential personnel working on site and remote work. Sales, activations, logistics, accounting and support operate effectively in all situations.
There, you can review and pay your bill, make changes to your payment types, and set up spend alerts: https://selcomm.com/self-service/pivotel-america/my-home
The Pivotel customer care team is fully staffed. We are here to help you with any changes you need to make to your account or your service.
You can review our resource portal with information about hardware, service plans and more: https://pivotel.com/support/resources
You can see answers to frequently asked questions here: https://pivotel.com/support/faq
You can get personal support if you contact us:
Yes, our office is fully operational including receiving new orders and shipping stock.
We are well-stocked and continually work with our suppliers to ensure product availability.
You can purchase hardware in our satellite phone store.
For shipments to locations outside the United States we have seen some increased shipping rates and slower delivery times.
Yes, we are activating new lines of service. You can see and select airtime plans in our satellite phone store.
Standard Pivotel features like local numbers and free incoming calls on most plans make it easy and affordable to
use your satellite phone as your primary phone while working remotely. Learn more about the Pivotel Advantage.