Re-connecting your phone or device is as easy as calling the friendly Customer Care team on +1 865 379 8723. You’ll need around 10 minutes, its usually as simple as completing a quick voice recording to confirm your re-connection and plan details. We can usually get your service up and running within the hour.
Click here to download and complete the Pivotel Service Agreement. Be sure to include the SIM card number and the plan you wish to activate. Once complete email the service agreement to firstname.lastname@example.org.
- Note that the SIM Card format is Standard (you will also see this in your owner’s manual).
- Loosen Standard SIM which is the outer SIM.
- Insert the SIM Card in your Satellite Phone, the SIM Card holder should be located under the battery (for further instructions consult your satellite phone owner’s manual).
- If you require further assistance please call Pivotel Customer Care on +1 865 379 8723. For more information see SIM HELP