Returns & RMA
All sales are considered final after the 30-day Pivotel warranty period. If your package has arrived damaged, missing items, or otherwise tampered with, please contact the carrier (UPS, FedEx, etc.) and our Customer Service department immediately. Any delay in contacting us makes it more difficult to file a claim. Please keep all packaging and items exactly as they arrived. Any return must include the RMA and Returns Form found at www.pivotel.com/returns. If we receive a shipment without this form and are unable to make contact with you, the item will, and you will be responsible for any shipping charges. All returns must include the original factory box, original factory packaging (foam, plastic, wrappings, etc.), blank, unfilled warranty cards, all instruction booklets, and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if the packaging is not in its original condition. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. All returns must include all the factory accessories which come with the item. Pivotel will not accept any returns if these packed accessories are missing.
Enclose the original receipt or a copy of it with your return. Also, enclose a brief letter of explanation of the reason for your return and state your request for either a store credit or an exchange. Please include the Return Authorization Number, given to you by our Customer Service department, on this letter and on the outside of the box. Returned merchandise which is lost or damaged in transit is not Pivotel's responsibility, but rather the carrier’s. It is the buyer’s responsibility to file claims with the carrier upon the discovery of the problem. Any item returned without a Return Authorization Number may be refused. Do not send merchandise back COD or freight collect. We cannot accept such packages. For your protection, insure all return packages. Pivotel cannot be responsible for packages we do not receive.