See How Pivotel Is Making a Difference | Pivotel Preparedness Center

About Pivotel

 

Expect the Unexpected

Pivotel America Inc. (Pivotel) is part of the Pivotel Group Pty Limited, an Australian-owned international company founded in 2003 with locations all over the world - in the US, Australia, New Zealand, and Indonesia. In late 2017 Pivotel Group acquired Global Marine Networks (GMN), establishing operations for the Americas located in Louisville, TN.

 

Better Connections, Everywhere.

Pivotel's suite of satellite and mobile technologies enable remote connectivity via satellite phones, satellite data modems, personnel and asset trackers, docking kits, machine to machine data terminals and specialist maritime communication. Pivotel Group’s 4G mobile network, EcoSphere®, extends its carrier network to deliver complementary terrestrial wireless services to rural and remote Australians.

Pivotel People

At Pivotel, we strive to serve our customers to the best of our abilities, not only through innovative products and services but also with amazing customer care. We believe that by serving our customers they are able to make the most of their satellite airtime. Our customer service team works to assist the customer from a free satellite communications consultation to connecting their airtime and email services to providing tech support for their satellite services and devices.

Pivotel Advantage

Part of the Pivotel Advantage is the suite of products and services we provide, but a bigger part is our focus on customer care. We have SelfCare, a customer portal where the customer can view their airtime bills, set up auto payments, and configure spend alerts for their satellite data usage. Customers get free calling to the customer care team to get tech support or ask questions about their airtime.

How Pivotel Creates Better Connections

Pivotel maintains a mobile carrier license and operates ground infrastructure in Australia, making it the fourth largest mobile carrier in the country. It is the only Australian carrier with direct connection to all four major mobile satellite networks: Iridium, Inmarsat, Thuraya, and Globalstar. Pivotel is a registered satellite service provider in New Zealand. The company’s suite of satellite and mobile technologies enable remote connectivity via satellite phones, satellite data modems, personnel and asset trackers, docking kits, machine to machine data terminals and specialist maritime communication. Pivotel Group’s 4G mobile network, EcoSphere®, extends its carrier network to deliver complementary terrestrial wireless services to rural and remote Australians.

Operating in the Satellite Voice, Data, and Lone Worker Safety Markets Since 2003

Pivotel’s satellite ground network and status as a licensed carrier enables services to be provided with unique benefits like Australia and North American mobile numbers, free test call services, and cost control tools for voice and data services, including usage alerts, restricted dialing lists, and IP blacklisting.  These unique features are the envy of the mobile satellite world and help to deliver greater value, increase simplicity and peace of mind.

Investing in Remote Communications Research and Development

Pivotel’s ecoSphere® solution is an innovative low-cost purpose-built cellular network to bring the digital economy and IoT to the bush. Using innovative small cell technology and a unique network architecture ecoSphere® can cost-effectively delivery wide area cellular and IoT coverage to mining, agriculture and pastoral properties using satellite or terrestrial backhaul complemented by satellite point to point IOT and high-speed data services.